Refund and cancellation policy
What [COMPANY NAME] sells, when it is delivered, and how cancellations and refunds are handled.
This policy covers the paid services sold through this website by Bizbrains Advisors, of [REGISTERED ADDRESS], GSTIN [GSTIN].
What we sell
| Service | Fee | What it is |
|---|---|---|
| Duty Saving Assessment | ₹1,999 | A written assessment of what MOOWR is worth to your unit, based on the import data you send us after payment. |
| Discovery call | ₹5,000 | A scheduled call with the adviser who would handle the work, to talk through your position and whether the scheme fits. |
Both are services. Nothing is shipped, and there is no physical delivery.
When it is delivered
- Duty Saving Assessment: delivered by email within five working days of our receiving your complete import data — your bills of entry or an import summary covering the last twelve months, and your capital goods plan. We ask for that data by email as soon as payment succeeds. The five days run from the data, not from the payment.
- Discovery call: booked at a time you choose from the calendar shown after payment, usually within five working days. You get a calendar invitation and a joining link by email.
Cancelling before work begins
Write to info@bizbrains.in and we will cancel and refund in full — no deduction — if you cancel before we have started:
- For the assessment, before we have begun analysing your data. If you have not yet sent the data, work has not begun.
- For a call, at least 24 hours before the scheduled start time.
Cancelling after work has begun
Once we have started analysing your data, the assessment fee is not refundable, because the work is the deliverable. If you cancel a call with less than 24 hours' notice, or do not attend, the fee is not refundable, though we will usually reschedule once as a courtesy.
If the assessment is delivered and you believe it does not do what this site said it would, write to info@bizbrains.in within seven days setting out what is wrong. We will either put it right or refund the fee.
Rescheduling a call
You can reschedule once, free, using the link in your calendar invitation, provided you do so at least 24 hours before the start time. After that, treat it as a cancellation.
If we cancel
If we cancel a call or cannot deliver an assessment — because of a conflict of interest, because the scheme plainly does not fit your facts, or for any other reason — you get a full refund, and we will say why. If we conclude from your data that MOOWR is not worth pursuing for you, we will tell you that plainly; that conclusion is the deliverable and the fee stands, unless we say otherwise in writing.
The discovery call fee is credited
If you engage us for licensing or compliance work within 90 days of a paid discovery call, the ₹5,000 is credited in full against the first invoice for that engagement.
How a refund is processed
Approved refunds are made to the original payment method through the same payment gateway. We initiate the refund within three working days of approving it. Your bank or card issuer then takes its own time, usually five to seven working days. Bank charges, where any apply, are borne by us.
How to raise a refund request
Email info@bizbrains.in with your payment reference, the date, and what you are asking for. If you prefer, call +91 90812 68700. We acknowledge every request within two working days and decide within five.